returns
RETURNS
& REFUNDS.
Every Retro Crew Outfit Box is individually prepared by our team. That’s why we want to be clear about product conditions, the characteristics of vintage clothing and how we handle any returns or issues relating to the order you receive.
GRADE A.
AUTHENTIC VINTAGE.
Retro Crew primarily selects Grade A vintage and second-hand clothing. Every garment is inspected before being included in our selections.
Since these products have been previously worn, each item may show natural vintage characteristics such as fading, colour variations, minor marks, fabric wear or distressing.
When consistent with the second-hand nature and stated quality of the garment, these characteristics are not automatically considered defects.
EVERY BOX
IS UNIQUE.
Retro Crew Outfit Boxes are assembled by hand by our team using the garments available in our vintage archive.
Unless expressly stated otherwise on the product page, the images, styles, colours, washes, brands and combinations shown on the website are for illustrative purposes.
Our team considers the selected sizes and, when available, the information provided through the Retro Crew ID to make the selection as suitable as possible.
If a particular colour, wash, style, non-guaranteed brand or combination does not match the customer’s personal preferences, this does not automatically make the product faulty. Reports concerning genuinely damaged or non-compliant products will instead be assessed by our customer support team.
WHEN YOU CAN
REQUEST A RETURN.
RETURN REQUEST
If you wish to return an order, contact our customer support team and provide your order number and the reason for your request.
Our team will assess your request and provide you with the instructions and correct address for the return.
For returns of non-faulty products, the customer is responsible for the return shipping costs.
FAULTY PRODUCT
If you receive an item that is genuinely faulty, damaged or different from what was expressly guaranteed on the product page, contact us before sending anything back.
We may ask you to provide photographs of the product and its packaging so that we can quickly assess the issue.
If the issue is confirmed, we will provide the instructions required to manage the return correctly.
BEFORE YOU
RETURN YOUR ORDER.
REQUESTING
A RETURN.
CONTACT US
Email assistenza@retrocrewco.com and include your order number, name and reason for the request.
WAIT FOR INSTRUCTIONS
Our team will review your request and provide you with the correct return procedure and shipping address.
SHIP YOUR RETURN
Pack the parcel carefully, preferably use a tracked shipping service and keep the receipt until the return process is complete.
HOW YOUR
REFUND WORKS.
Once we receive the parcel, our team will inspect the returned products.
If the return is approved, the refund will be issued using the payment method associated with the order, unless otherwise specified.
The time required for the funds to appear may vary depending on the payment method and the customer’s financial institution.
Return shipping costs paid directly by the customer will not be refunded unless otherwise indicated by our customer support team.
IMPORTANT
Always contact Retro Crew before sending any return. Parcels sent without prior notice may require longer processing times. Our team is available to assess every request and provide the correct procedure.