FAQ
RETRO CREW COMPANY // HELP CENTER
FAQ.
Everything you need to know about our Outfit Boxes, how we select vintage clothing, sizing, returns and how Retro Crew works.
BEFORE YOU
ORDER
Every Retro Crew Outfit is prepared individually after you place your order. Here you'll find answers to the most common questions about what you'll receive, how we choose the pieces, how we handle sizing and what to expect from your selection.
01 What is a Retro Crew Outfit Box? +
A Retro Crew Outfit Box is a selection of vintage clothing prepared individually by our team after you place your order.
You choose the type of Outfit and the sizes you need. We hand-select available pieces, aiming for a combination that works well in terms of fit, quality and style.
02 Which Outfit Boxes can I choose from? +
Available options may include Levi's Outfit, Carhartt Outfit, Dickies Outfit, Vintage Bottoms Only, Vintage Tops Only, Gamble Box and other selections listed in our shop.
Each product page specifies how many pieces are included, what type of selection it is and any other details about that Box.
03 Can I choose the exact pieces I'll receive? +
No. Our team puts together each Retro Crew Outfit Box based on the type of Box you order, the sizes you select and any fit information available to us.
Images on the website are representative. Colours, washes, styles, details and the mix of items may vary according to what's available in our vintage archive.
A personal preference concerning a colour, style, model, brand that is not expressly guaranteed, or the combination received does not, in itself, mean that the product is defective.
04 How do I choose the right size? +
When ordering, select the size you need for tops and, if your Box includes trousers or jeans, select your trouser size too.
In vintage clothing, the same labelled size can fit differently depending on the brand, style and year of production. That's why our team also considers the actual fit and measurements of the pieces available.
Always check our Size Guide before buying.
05 What is the Retro Crew ID? +
The Retro Crew ID is a fit profile where you can share the measurements of clothes you already own and like the fit of.
Our team can use this information as an additional reference when selecting pieces for your Outfit Box.
06 Is the Retro Crew ID required? +
No. The Retro Crew ID is optional. You can place an order by selecting the sizes you need on the product page.
We do recommend completing it, as it gives our team more information about your preferred fit.
07 How are the pieces in my Box selected? +
The Retro Crew team selects every piece by hand. We consider the size, actual measurements, fit, condition, quality and style of the items available.
When an Outfit includes several pieces, we also aim to put together a balanced combination that's easy to wear.
08 Which brands might I receive? +
That depends on the type of Box you order. Brand-specific selections may include Levi's, Carhartt or Dickies pieces.
Depending on availability, multi-brand selections may include Ralph Lauren, Tommy Hilfiger, Nike, Adidas, Champion, Nautica, Chaps, Lee, Wrangler and other brands that fit the Retro Crew selection.
If a specific brand is guaranteed in a Box, this is clearly stated on its product page.
09 Can the clothes show signs of wear? +
Yes. Our clothing is vintage and second-hand, which means the items have been worn before.
You may notice normal signs of age and previous use, such as slight colour variations, fading, small marks or natural fabric wear.
When consistent with the item's vintage nature and stated condition, these characteristics do not in themselves constitute a defect. Every piece is individually checked before selection.
10 Are the pieces checked before shipping? +
Yes. Our team checks each item individually before adding it to your order.
Before packing your Box, we check the item's overall condition, quality, measurements and suitability for the selection you ordered.
11 How long will it take to prepare my order? +
We prepare each order individually because our team needs to select and check the pieces.
Current preparation and shipping times are shown during checkout and in the shipping information on our website.
12 Is every Outfit Box the same? +
No. Every Outfit Box is unique.
We work with individual vintage pieces, and availability changes constantly. Two customers who order the same Box in the same size may therefore receive different items.
13 Can I request a return? +
Yes. If you would like to return an order, contact our customer support team with your order number and the reason for your request.
Our team will provide instructions and the correct return address.
Items must be returned in the condition in which you received them. They must not have been washed, modified or altered.
For returns of non-defective products, the customer is responsible for the return shipping costs.
If you are returning an Outfit Box, all items included in the part of the order being returned must be present and clearly identifiable.
See our Returns & Refunds page for full details and instructions.
14 What should I do if an item is defective or not as described? +
Contact the Retro Crew team with your order number and a description of the problem.
Where possible, include photos of the item and its packaging. This helps us assess the issue more quickly.
Our team will review your report and explain the next steps.
Normal signs of wear consistent with an item's vintage and second-hand nature do not automatically mean that it is defective or not as described.
15 How can I contact Retro Crew? +
You can reach us through the Contact page on our website.
If you have questions about sizing, which Box to choose or how an item might fit, we recommend contacting us before you buy.
FROM YOUR ORDER
TO YOUR BOX.
We don't use pre-packed Outfits. Every order goes through an individual selection process before it leaves Retro Crew.
Choose the Box you prefer and select the sizes you need.
Our team searches the archive for pieces that suit your selection.
We check the condition, measurements, quality and suitability of your Outfit.
We pack your Box and hand it over to the courier for delivery.
STILL HAVE
QUESTIONS?
Contact us before you buy. We're here to help with sizing, Outfit Boxes, fit and any questions about your selection.