SHOP WITH CONFIDENCE
Can I request a return?
Yes. If you would like to return an order, contact our customer support team with your order number and the reason for your request.
Our team will provide instructions and the correct address for your return.
For returns of non-defective products, return shipping costs are the customer's responsibility.
Personal preferences regarding colour, wash, style, brands not expressly guaranteed, or the combination received do not in themselves constitute a product defect.
How long does shipping take?
Order preparation usually takes 24–48 hours. Each Outfit Box is individually curated and checked before shipping.
Delivery times may vary depending on the destination and the courier used.
Are the garments authentic?
Yes. All garments included in Retro Crew Outfit Boxes are hand-selected and checked by our team.
We check brands, labels, details and product characteristics before including each garment in the selection.
What condition are the garments in?
We mainly select Grade A vintage garments, the highest quality in our second-hand selection.
Each garment is checked, washed and sanitised before shipping.
As these are authentic vintage garments, they may show normal signs of age and wear, such as slight colour variations, fading or minor marks.
When consistent with the second-hand nature and stated quality of the garment, these characteristics do not automatically constitute a defect.