RETRO CREW
ARCHIVE
FAQ
Where does your clothing come from?
We carefully select our items from stocks of vintage American clothing. Each piece is original, high-quality, and chosen to ensure an authentic and enduring style.
Do the products have defects or signs of wear?
Since these are vintage items, they may have small imperfections due to age. We divide the products into three categories based on condition: Excellent, Good, or Fair . The price range is determined by this classification; any signs of wear are always clearly shown in the product photos.
How are product prices set?
Prices reflect the condition and rarity of the item. For details on the selection criteria (Excellent, Good, Fair), please consult the Product Conditions page available on our website.
How can I choose the right size?
Vintage sizes may differ from current standards. We recommend consulting our Size Guide to understand how we define sizes. You can also find actual measurements in cm in each product description.
Are the garments washed and sanitized?
Yes. Since we deal in vintage clothing, each item is delivered washed, sanitized, and ready for wear, ensuring rigorous standards of cleanliness and freshness.
How long does it take for my order to be processed?
Each order is processed and prepared for shipment within 24 hours of purchase confirmation, ensuring your request is handled quickly and promptly.
What are the shipping and delivery times?
Delivery usually takes 2-3 business days. Any courier delays are not directly attributable to our operations, but we constantly monitor each shipment.
Is it possible to make a return?
Yes, we accept returns within 14 days of delivery if there are objective discrepancies between the product description and the item actually received.
How do I start the return process?
Contact our customer service team via the contact section of the website. We'll email you all the instructions and steps you need to complete the process.
What payment methods are accepted?
We accept Credit Cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay and the main prepaid circuits, with transactions protected by SSL encryption.